reags said: so when sony says theyll cover shipping costs, do they send you a reimbursed cheque, or do they despatch you a reply paid box? how does that part work?

reags said: ah excellent, thanks for that. so in order to touch base with Sony initially it has to be via a phonecall and not email support? and do you need to ship everything back to just the console itself? and did you need to include a copy of the purchase recept?

reags said: fair enough - well that sounds like a pretty decent service in dire times - hope it works out for you and everyone else with the problem.