To: Mobe1969
yeah ur right, BUT...if you read the introductory post i did, there were a lot of instances where it seemed like they'd just tell me something which was completely false just to stop me from calling/worrying about my console. They didn't really have the right answer for me and all i expected from them was the truth. i wouldn't of cared how long it took if they just explain themselves, but they'd just say things like "itl be there soon" or "Seems like we've misplaced your console'. All im complaining about is simply the quality of "customer service". Ive experienced working in a call centre and i know they have a register which states all the times you've called and what action was taken, (thats why when you call, they know the background of your inquiries because they have it recorded).
As for them being inexperienced...i disagree with that somewhat because of the fact that they'd use the same system of service with that of the PS1 and PS2 (and PSP).having said that its not the operators who fix the console, therefore there would be repair personnel too who would update the register which the operators use. So really the problem lies between the communication, or the system that is implemented that aids the communication between the two departments. And with the 40gb model theres a lot more breakdowns than first thought.