How is a refund against the law..
This is when you can demand a refund straight from consumer affairs
Consumers may ask for a refund if the goods purchased:
• are so defective that they should not have been sold; eg. they don’t work, they break down or they develop a serious fault. If an article becomes defective after sale, one of the considerations for merchantable quality would be the price received by the supplier for the goods (eg. a $2 watch wouldn’t be expected to last as long as a $300 watch).
• they are not suitable for any particular purpose made known by the consumer to the supplier except in the circumstances noted above; or
• they do not match the sample or description provided.